At Biby3, we want you to enjoy shopping for your little ones. Please review our Return & Exchange Policy before placing an order so you understand the conditions that apply to returns, exchanges, and damaged or incorrect products.

1. Return and Exchange Eligibility

Return and exchange requests may be accepted when they meet the conditions outlined in this policy.

To qualify, an item must generally be:

  • Unused and unwashed.
  • In its original condition.
  • Free from stains, damage, or alterations caused after delivery.
  • Returned with original tags and packaging, where applicable.
  • Accompanied by valid order details.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery.

To help us review your request, provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and any visible damage or incorrect item.

After reviewing your request, our team will explain the available resolution under the applicable policy.

3. Size and Product Exchanges

If the size does not fit your child, contact us to ask whether an exchange is available.

Exchanges are subject to product condition, stock availability, and the applicable exchange conditions. Please check the size chart carefully before ordering to reduce the chance of sizing issues.

4. Non-Eligible Items

A return or exchange may be declined if:

  • The item has been worn, washed, or altered.
  • The product has damage caused by improper use or handling after delivery.
  • The item does not meet the stated return conditions.
  • The request falls outside the applicable return window.
  • The item is otherwise excluded under a clearly communicated policy or applicable law.

Nothing in this policy is intended to remove any consumer rights that cannot legally be excluded.

5. How to Request a Return or Exchange

Please follow these steps:

  1. Contact Biby3 customer support with your order number.
  2. Explain the reason for your request.
  3. Provide product photographs if the item is damaged or incorrect.
  4. Wait for our team’s approval and return instructions.
  5. Send the product back only after receiving instructions, where a return shipment is required.

Unapproved returns may be delayed or refused where permitted by applicable law.

6. Return Shipping Charges

Responsibility for return shipping charges will depend on the reason for the return, the circumstances of the order, and applicable law. Our support team will explain the applicable arrangements when reviewing your request.

7. Refunds

Where a refund is approved, our team will communicate the refund amount, method, and expected processing time.

For Cash on Delivery orders, the refund method will be confirmed with the customer. Any refund will be handled according to the applicable policy and legal requirements.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been dispatched.

If an order has already been shipped, the available options will depend on its status and the applicable policy.

9. Contact Us

For return, exchange, or refund assistance, please contact:

Brand: Biby3 Kids Clothing
Email: info@biby3.com
Phone / WhatsApp: 0328-6156400

We appreciate your trust in Biby3 and will do our best to handle eligible requests fairly and efficiently.