At Biby3, we aim to deliver your favorite kids’ clothing safely and conveniently. This Shipping Policy explains how orders are processed, dispatched, and delivered to customers in Pakistan.

1. Delivery Coverage

Biby3 aims to deliver orders across Pakistan, subject to courier coverage and service availability at the customer’s delivery address.

If delivery is unavailable in a particular area, our team may contact you to discuss the available options.

2. Order Processing

Orders are processed after they are successfully placed and may require confirmation by phone or another contact method.

Processing times may vary depending on product availability, order volume, public holidays, and other operational factors.

An order confirmation does not necessarily mean the parcel has already been dispatched.

3. Estimated Delivery Time

Delivery times depend on the customer’s location, courier operations, and order processing requirements.

Your estimated delivery time will be communicated at checkout or by customer support where available.

Delivery may take longer during:

  • Public holidays and seasonal sales.
  • High order volumes.
  • Severe weather conditions.
  • Courier service disruptions.
  • Other circumstances beyond our reasonable control.

Any delivery estimate is provided as a guide unless a specific delivery commitment has been confirmed.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated before order confirmation.

Any additional charges, where applicable, will be communicated to the customer before the order is finalized.

5. Cash on Delivery

Biby3 offers Cash on Delivery (COD) on eligible orders, subject to delivery availability and order confirmation.

Customers should ensure that the full amount due, including applicable delivery charges, is available when the parcel arrives.

6. Accurate Delivery Information

Customers are responsible for providing accurate delivery details, including:

  • Full name.
  • Active phone number.
  • Complete street address.
  • City and relevant area or postal information.

Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.

7. Order Confirmation

Our team may contact customers to verify order details before dispatch. Please keep your phone available and respond to confirmation requests when possible.

Orders that cannot be verified may be delayed or cancelled in accordance with our order-handling procedures.

8. Tracking Your Order

If tracking is available for your shipment, the tracking details will be shared after dispatch.

You may use the provided tracking information to check your parcel’s progress through the relevant courier service.

9. Delayed or Unsuccessful Deliveries

If your order is delayed or a delivery attempt is unsuccessful, please contact our customer support team.

Delivery may be affected by an incorrect address, an unavailable recipient, unsuccessful contact attempts, or courier service issues.

If a parcel is returned to us, our team will contact you where possible to discuss the next steps.

10. Incorrect, Damaged, or Missing Items

Please contact Biby3 promptly if your parcel contains an incorrect, damaged, or missing item.

Provide your order number and relevant photographs or details so our team can investigate and explain the available resolution under our Return & Exchange Policy and applicable law.

11. Changes to This Shipping Policy

Biby3 may update this Shipping Policy when our delivery arrangements or business practices change. Updates will be published on this page.

12. Contact Us

For shipping questions or order assistance, please contact:

Brand: Biby3 Kids Clothing
Email: info@biby3.com
Phone / WhatsApp: 0328-6156400

Thank you for shopping with Biby3. We appreciate your trust and look forward to serving you.